Customer Relationship Management
		Caution List If a Customer troubled you once, then Caution yourself! Once identified, Customers are added or removed from the Caution List based on best-practices approval workflow. Turn organizational information into Capital.
		Contact Management Customer Contacts Management keeps all you most valuable customer information and helps you organize companies and contacts, mails, to do's, events, and meetings. Instantly produce template based e-mails, letters, and mailing labels to target specific customer segments with new campaigns.
		Credit Pipe Line Loans Application Credit Officers are empowered to both manage their credit applications (loans, cards, etc.) as well as overview required Customer information (assets, accounts, liabilities, etc.).
		Customer Binders Customer Relationships are formed by Documents. Organise and effectively manage the Customer Documents in Customer Binders, available for instant access by authorized Employees (such as the Responsible Branch). Documents (existing/new) are batch scanned into the system using OCR based “Cover” and “Separation” pages, effecting unattended filing from the scanner into the right Customer Binder. Archiving is available to off-line maintain old documents.
		Customer Complaints It may take years to gain a Customer and seconds to loose one. Customer Complaints Management will improve your processes and upgrade your customer services to the level of excellence. Complaints are easily recorded, categorised and handled. Track and monitor SLAs (Service Level Agreements) and Complaints distribution across your departments and business functions.
		e-Survey e-Survey works using the internet, a familiar medium, to conduct Internet Surveys which provide you with Real-Time Survey, Real-Time Success to Survey Data, and at a fraction of the cost since a lot of travelling and surveyor expenses are eliminated.
		Interest Rates Approval Not all Customers can be treated as per price list. Interest Rates Approval provides a process workflow to request and approve special interest rates on either local or foreign currency.
		Recoveries (Debt Collections) Not all credit is good! Enables the management of bad debts and write off requests to better facilitate the collection mechanism. Reports on Bad Dept cases and Customers, and ensures an effective process management.
		Service Desk Help Desk Services solution helps you to effectively provide an excellent service. Monitor, follow-up, and process requests for fast, effective and as per SLA (Service Level Agreement) resolution. Ensure that you provide the Service Level you advertise!
		Special Approvals Not all Customers are the same! Employees ensure a Customer Win by requesting approvals for Customer deviations for a wide range of requests. The Officer is empowered to through the available Business Processes.
		Special Chequebooks Automate requests for Special Chequebooks issuance, and empower every step of the process: request, serial numbers issuance, and export for publishing house.
Education
Enterprise Content Management
Enterprise Document Management
Human Capital Management
Internal Control
Internet Channels
Messaging (email/calendaring/fax/SMS)
Portal
Sales Management
Services Delivery
Web Content Management