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| Customer Relationship Management |
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| | | Contact Management
| Customer Contacts Management keeps all you most valuable customer information and helps you organize companies and contacts, mails, to do's, events, and meetings. Instantly produce template based e-mails, letters, and mailing labels to target specific customer segments with new campaigns.
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| | | Customer Binders
| Customer Relationships are formed by Documents. Organise and effectively manage the Customer Documents in Customer Binders, available for instant access by authorized Employees (such as the Responsible Branch). Documents (existing/new) are batch scanned into the system using OCR based “Cover” and “Separation” pages, effecting unattended filing from the scanner into the right Customer Binder. Archiving is available to off-line maintain old documents.
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| | | Customer Complaints
| It may take years to gain a Customer and seconds to loose one. Customer Complaints Management will improve your processes and upgrade your customer services to the level of excellence. Complaints are easily recorded, categorised and handled. Track and monitor SLAs (Service Level Agreements) and Complaints distribution across your departments and business functions.
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| | | Customer References
| Be in a position to proudly present Customer References and success stories for work your company has delivered: it is a key to winning new customers!
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| | | e-Survey
| e-Survey works using the internet, a familiar medium, to conduct Internet Surveys which provide you with Real-Time Survey, Real-Time Success to Survey Data, and at a fraction of the cost since a lot of travelling and surveyor expenses are eliminated.
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| | | inteliscape Partners & Agents Portal
| inteliscape’s Partners & Agents Portal enable an organisation, to build a strong relationship with its external partners and gain their trust.
Partners have instant access to a vast range of tools that enable them to respond fast to customer requests and provide the desired quality of customer service. Satisfied customers translate to happy Partners.
As a result, partners’ loyalty becomes strong and the company market share increases.
Build Partner Loyalty!
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| | | Service Desk
| Help Desk Services solution helps you to effectively provide an excellent service. Monitor, follow-up, and process requests for fast, effective and as per SLA (Service Level Agreement) resolution. Ensure that you provide the Service Level you advertise!
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| Education |
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| Enterprise Content Management |
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| Enterprise Document Management |
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| Internal Control |
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| Messaging (email/calendaring/fax/SMS) |
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| Portal |
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| Services Delivery |
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| Cross-Industry |
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| Education |
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| Health |
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| Manufacturing & Distribution |
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| Professional Services |
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